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descDate Name Thumbnail Size User Description Versions
19:17, 17 December 2015 FSL-36x24-ProLF-Laser-MachineSetup.pdf (file) 2.98 MB Selk68 FSL 36x24 and 48x36 ProLF Laser - Machine Setup.pdf 1
23:41, 13 November 2015 R - You can click on Request Management on the left sidebar then click All open requests to view all Requests currently open.png (file) 144 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. If you are a "resolver", you can log into the iTop (helpdesk) ticket system at any time to check on all open Request tickets. Once logged into the ticket system, click on the "Requ... 1
23:37, 13 November 2015 9R.3 - Enter the solution then click the Mark as resolved button below the text box.png (file) 129 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 9.3 - After selecting the option to "Mark as resolved" from the "Other options" menu, you will need to enter the solution, then click the "Mark as resolved" button below the text bo... 1
23:34, 13 November 2015 9R.2 - Click the Other Actions button and select Mark as resolved.png (file) 139 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 9.2 - To Resolve a ticket click the "Other Actions" button and select "Mark as resolved", if the option is available. NOTE: If the option to "Mark as resolved" is not available,... 1
23:31, 13 November 2015 9R.1 - To Resolve a ticket click the Other Actions - You will probably have to select Assign again even if it is already assigned to you.png (file) 141 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 9.1 - To Resolve a ticket click the "Other Actions". You will probably have to select "Assign" again to 'assign' the ticket to yourself - even if it is already assigned to you. See... 1
23:28, 13 November 2015 8R.3 - Notes added by logging comments cannot be edited or deleted after clicking the Apply button.png (file) 141 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 8.3 - REMEMBER: Notes added by logging comments cannot be edited or deleted after clicking the Apply button. 1
23:01, 13 November 2015 8R.2 - Scroll down if needed then add notes to the ticket by logging comments in the appropriate section.png (file) 140 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 8.2 - Scroll down if needed, then add notes to the ticket by logging comments in the appropriate section. NOTE about logging comments: * Private Log: We don't really use this fiel... 1
22:57, 13 November 2015 8R.1 - Click the Modify button near the top to be able to log comments on the ticket.png (file) 126 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 8.1 - Click the "Modify" button near the top to be able to log comments on the ticket. 1
22:56, 13 November 2015 7R.5 - Confirm that the CI shows up in the list then click the Apply button on the bottom.png (file) 92 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.5 - Confirm that the CI you selected shows up in the list then click the "Apply" button on the bottom. NOTE: A "CI" is a "configuration item" - which is a ticket-system way of sa... 1
22:53, 13 November 2015 7R.4 - Put a checkmark in the box to the left of the CI if you find one that applies then click the Add button on the bottom.png (file) 209 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.4 - Put a checkmark in the box to the left of the CI if you find one that applies then click the "Add" button on the bottom. NOTE: A "CI" is a "configuration item" - which is a t... 1
22:52, 13 November 2015 7R.3 - You can search or browse through the available CIs to see if any are available for the resource the ticket is about.png (file) 214 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.3 - You can search OR browse through the available CIs to see if any are available for the resource the ticket is about. NOTE: A "CI" is a "configuration item" - which is a ticke... 1
22:50, 13 November 2015 7R.2 - Click the Add Functional CIs button to bring up a search box to search for available CIs.png (file) 89 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.2 - Click the "Add Functional CIs" button to bring up a search box to search for available CIs NOTE: A "CI" is a "configuration item" - which is a ticket-system way of saying a '... 1
22:48, 13 November 2015 7R.1 - Click the CIs tab then click the Modify button IF to see if there are any applicable CIs available to add.png (file) 88 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.1 - Click the "CIs" tab in the orange area, then click the "Modify" button near the top right corner - IF to see if there are any applicable CIs available to add. NOTE: A "CI"... 1
22:36, 13 November 2015 6R.2 - Enter a reason for Pending the ticket then click the Pending button under the Pending Reason text box.png (file) 115 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 6.2 - Enter a reason for Pending the ticket, then click the "Pending" button under the Pending Reason text box. 1
22:33, 13 November 2015 6R.1 - Click Other Actions then click Pending.png (file) 127 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 6.1 - Click the "Other Actions" button again, then click "Pending". 1
20:59, 13 November 2015 5R.2 - Click on the Assign button under the Agent Dropdown Menu.png (file) 102 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 5.2 - After selecting the person who will be handling the request, click on the "Assign" button under the Agent Dropdown Menu. 1
20:56, 13 November 2015 5R.1 - Click on the Agent Dropdown Menu and select yourself.png (file) 104 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 5.1 - Click on the Agent Dropdown Menu and select yourself (or the person who will be handling the request and updating the ticket once resolved). 1
20:48, 13 November 2015 4R - Click Other Actions then click Assign.png (file) 112 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 4. In the top right corner, click the "Other Actions" button, then click "Assign". 1
20:46, 13 November 2015 3R - Window opens directly to the ticket in the link on the message.png (file) 112 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 3. After logging in, the window will open directly to the ticket in the link you received in the e-mail message. 1
20:44, 13 November 2015 2R - Log into the iTop (helpdesk) Ticket System.png (file) 47 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 2. Log into the iTop (helpdesk) Ticket System To log in, follow the instructions on the following link: https://dallasmakerspace.org/wiki/How_to_Enable_Your_Active_Directory_Login... 1
20:41, 13 November 2015 1R - Receive notification that a ticket has been dispatched to your group.PNG (file) 26 KB Selk68 How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 1. You receive a notification that a ticket has been dispatched to your group. Click on the ticket number (blue hyperlink) to view the ticket. 1
18:40, 26 October 2015 DallasMakerspace-SimplePayPalLinks.pdf (file) 34 KB Selk68 Current Dallas Makerspace Simple URLs for our PayPal Links 1
16:57, 16 October 2015 ITop-04.PNG (file) 69 KB Selk68 Finally, you will be prompted to enter a "Title" and "Description" of the issue / request you are opening the ticket for; as well as select options which will help the ticket be prioritized appropriately. The RED EXCLAMATION MARKS are the Required Fiel... 1
16:52, 16 October 2015 ITop-03.PNG (file) 61 KB Selk68 After you select the primary service, you will be redirected to a screen like this one - where you will select a sub-category for the affected service to help narrow down the issue/request. 1
16:51, 16 October 2015 ITop-02.PNG (file) 70 KB Selk68 After you click "Create a new request", this screen will appear. The available services to select may change as needs may change. Please select the most appropriate option for the issue or request you are making. 1
16:48, 16 October 2015 ITop-01.PNG (file) 54 KB Selk68 This is the initial screen when you log into the Dallas Makerspace Helpdesk Ticket system. 1
20:20, 9 September 2015 DallasMakerspaceOpenHouse2015-postcard.jpg (file) 544 KB Selk68 Dallas Makerspace Open House 2015 - Postcard 1
12:43, 17 April 2015 DMS-FloorPlan-Suggestions.png (file) 35 KB Selk68   1
15:28, 31 March 2015 62mm Pro 2in.pdf (file) 1 KB Selk68 This is the file (converted from XPS to PDF in order to upload it) that was sent to us by Full Spectrum to use to cut a new 2" Focus Ruler for our Full Spectrum Pro LF Series 36x24 CO2 Laser cutter / engraver. 1
11:25, 13 July 2014 3D-Fab PaintingInProgress-3.jpg (file) 167 KB Selk68 3D Fab Room - Painting in Progress 1
11:25, 13 July 2014 3D-Fab PaintingInProgress-2.jpg (file) 104 KB Selk68 3D Fab Room - Painting in Progress 1
11:24, 13 July 2014 3D-Fab PaintingInProgress-1.jpg (file) 126 KB Selk68 3D Fab Room - Painting in Progress 1
19:21, 16 June 2014 3D Fab-Requested Network Drops.jpg (file) 132 KB Selk68   1
20:46, 12 June 2014 Filament Cabinet-3.PNG (file) 139 KB Selk68   1
20:45, 12 June 2014 Filament Cabinet-2.PNG (file) 207 KB Selk68   1
20:45, 12 June 2014 Filament Cabinet.PNG (file) 177 KB Selk68   1
04:15, 11 June 2014 ColorfulCornerOfCurrent3DFabRoom.jpg (file) 3.01 MB Selk68 Colorful Corner of the Current 3D Fab Room 1
00:31, 10 June 2014 Plastic rack.png (file) 774 KB Selk68   1
23:42, 9 June 2014 WoodenPrintRack.jpg (file) 71 KB Selk68 Martin Avanti 2-Professional Quality Wooden Print Rack (http://www.amazon.com/Martin-Avanti-2-Professional-Quality-Wooden/dp/B004KJEWO2) 1
23:28, 9 June 2014 Rack-LOL.png (file) 42 KB Selk68 I think it would be neat to do something that combines the "A Frame Glass Truck" with the image embedded in the PLEXIGLAS ®Acrylic Sheet STORAGE AND HANDLING instructions "A-Frame Rack" to build a rack to store Acrylic for the Laser on... 'n yeah ~ I ... 1
23:24, 9 June 2014 SteelStoneSlab-DisplayRack.png (file) 177 KB Selk68 Steel Stone Slab Display Rack / Stone Granite Marble Slab Workshop Trolley /a Frame Storage Rack/-Rack-19 (http://ad-idea.en.made-in-china.com/product/AKwxbfBdnGkI/China-Steel-Stone-Slab-Display-Rack-Stone-Granite-Marble-Slab-Workshop-Trolley-a-Frame-S... 1
23:23, 9 June 2014 A-Frame Glass Truck.png (file) 50 KB Selk68 CRL 3' x 5' Wood "A" Frame Glass Truck​ http://www.dkhardware.com/product-16608-4751-3-x-5-wood-a-frame-glass-truck.html 1
23:19, 9 June 2014 A-Frame.PNG (file) 33 KB Selk68 This is a screen capture of a suggested way to build an A-Frame rack to store acrylic taken from the following PDF: PLEXIGLAS ®Acrylic Sheet STORAGE AND HANDLING (http://www.plexiglas.com/export/sites/plexiglas/.content/medias/downloads/sheet-docs/pl... 1
23:45, 23 May 2014 20140509 052142.jpg (file) 1.31 MB Selk68   1
23:44, 23 May 2014 20140509 052617.jpg (file) 1.42 MB Selk68   1
23:44, 23 May 2014 20140509 053039.jpg (file) 1.27 MB Selk68   1
23:04, 23 May 2014 ItemsUsedFor3DFabRoom-Labeled.png (file) 524 KB Selk68   1
23:02, 23 May 2014 RoomSketcher 3D Fab 23.5.0.2014 15.30.54.jpg (file) 125 KB Selk68   1
23:02, 23 May 2014 RoomSketcher 3D Fab 23.5.0.2014 15.30.54-L.jpg (file) 207 KB Selk68   1
22:48, 23 May 2014 RoomSketcher 3D Fab 23.5.0.2014 15.30.33.jpg (file) 104 KB Selk68   1

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