File:7R.4 - Put a checkmark in the box to the left of the CI if you find one that applies then click the Add button on the bottom.png
How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
7.4 - Put a checkmark in the box to the left of the CI if you find one that applies then click the "Add" button on the bottom.
NOTE: A "CI" is a "configuration item" - which is a ticket-system way of saying a 'resource' or 'tool', as far as most of our tickets will be concerned.
Examples: "3D Printer - Lefty", "Toilet Paper", "Laser - Lasersaur", "JUMP", "Paper Towels", etc...
Attaching a "CI" is a way to allow reports to be generated on tickets opened for a particular resource/tool. It's not mandatory; but, could be helpful.
If there are any resources/tools that you would like to have as an available "CI", please open a ticket to request it/them be added. Thanks!
File history
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 23:53, 13 November 2015 | | 1,288 × 1,024 (209 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.4 - Put a checkmark in the box to the left of the CI if you find one that applies then click the "Add" button on the bottom. NOTE: A "CI" is a "configuration item" - which is a t... |
- You cannot overwrite this file.
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