File:7R.1 - Click the CIs tab then click the Modify button IF to see if there are any applicable CIs available to add.png
How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
7.1 - Click the "CIs" tab in the orange area, then click the "Modify" button near the top right corner - IF to see if there are any applicable CIs available to add.
NOTE: A "CI" is a "configuration item" - which is a ticket-system way of saying a 'resource' or 'tool', as far as most of our tickets will be concerned.
Examples: "3D Printer - Lefty", "Toilet Paper", "Laser - Lasersaur", "JUMP", "Paper Towels", etc...
Attaching a "CI" is a way to allow reports to be generated on tickets opened for a particular resource/tool. It's not mandatory; but, could be helpful.
If there are any resources/tools that you would like to have as an available "CI", please open a ticket to request it/them be added. Thanks!
File history
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 23:48, 13 November 2015 | | 1,288 × 1,024 (88 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.1 - Click the "CIs" tab in the orange area, then click the "Modify" button near the top right corner - IF to see if there are any applicable CIs available to add. NOTE: A "CI"... |
- You cannot overwrite this file.
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