File:8R.2 - Scroll down if needed then add notes to the ticket by logging comments in the appropriate section.png
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How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
8.2 - Scroll down if needed, then add notes to the ticket by logging comments in the appropriate section. Once you are sure you have the information entered correctly, click on the "Apply" button near the bottom to log the comment. NOTE: Comments cannot be edited or deleted after clicking "Apply".
NOTE about logging comments:
- Private Log: We don't really use this field much. It's typically only used to log technical issues with the ticket, etc... For updates to the request, please use the Public log.
- Public Log: Most comments should be logged in the Public Log field.
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 00:01, 14 November 2015 | | 1,288 × 1,024 (140 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 8.2 - Scroll down if needed, then add notes to the ticket by logging comments in the appropriate section. NOTE about logging comments: * Private Log: We don't really use this fiel... |
- You cannot overwrite this file.
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