File:7R.2 - Click the Add Functional CIs button to bring up a search box to search for available CIs.png
How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
7.2 - Click the "Add Functional CIs" button to bring up a search box to search for available CIs
NOTE: A "CI" is a "configuration item" - which is a ticket-system way of saying a 'resource' or 'tool', as far as most of our tickets will be concerned.
Examples: "3D Printer - Lefty", "Toilet Paper", "Laser - Lasersaur", "JUMP", "Paper Towels", etc...
Attaching a "CI" is a way to allow reports to be generated on tickets opened for a particular resource/tool. It's not mandatory; but, could be helpful.
If there are any resources/tools that you would like to have as an available "CI", please open a ticket to request it/them be added. Thanks!
File history
Click on a date/time to view the file as it appeared at that time.
| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 23:50, 13 November 2015 | | 1,288 × 1,024 (89 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 7.2 - Click the "Add Functional CIs" button to bring up a search box to search for available CIs NOTE: A "CI" is a "configuration item" - which is a ticket-system way of saying a '... |
- You cannot overwrite this file.
File usage
The following page links to this file:
